2000/06/26CORPORATE SERVICES COMMITTEE AGENDA
BARBARA MUIR
EIGHTH MEETING
Monday, June 26, 2000
Committee Room No. 2 - 5:00 p.m.
1. Minutes of June 12, 2000 Corporate Services Meeting
Staff Contact
An Act to Promote Efficiency in the Municipal Electrical Sector
and to Protect Consumers from Unjustified Rate Increases
Brian Wilkie, General Manager of the Niagara Falls
Hydro Corporation, will speak to this new legislation
Reports:
F-2000-41
F-2000-42
F-2000-43
F-2000-44
- Community Reinvestment Fund (CRF)
- Charitable Donation Receipts for Income Tax Purposes
- Municipal Accounts
- Cancellation, Reduction or Refund of Taxes under
Sections 442 and 443 of the Municipal Act
HR-2000-04 - Computer and Voice Mail Policies
Ken Burden
Ken Burden
Ken Burden
Tom Smith
Brenda Maggs
4. New Business
5. Adjournment
MINUTES
CITY OF NIAGARA FALLS
CORPORATE SERVICES COMMITTEE
PRESENT:
REGRETS:
MEDIA:
STAFF:
SEVENTH MEETING
MONDAY, JUNE 12, 2000
COMMITTEE ROOM NO. 2 - 6:30 P.M.
Mayor Wayne Thomson, Aldermen Wayne Campbell, Chair; Kim Craitor, Ken Feren,
Shirley Fisher, Carolynn Ioannoni, Paisley Janvary-Pool, Ed Michalczyk, Norman
Puttick, Victor Pietrangelo, Selina Volpatti and Janice Wing
AldetLman Judy Orr
CHRE Radio
Niagara Falls Review
E. Lustig, J. MacDonald, T. Ravenda, R. Ka!!io, P. Cor~eld, A. Kon, E. Dojlovic, B.
Ruddell, B. Maggs, T. Smith, J. Daniels
Report F-2000-37 - Disclosures of Pecuniary Interest
Alderman Craitor declared a pecuniary interest on Cheque Nos. 251917 and 251972 because a member of
his family is employed by the recipient.
Alderman Wing declared a pecuniary interest on Cheque No. 251958 because she is an officer of the
organization involved.
MINUTES
MOVED by Mayor Thomson, seconded by Alderman Craitor, that the minutes of the May 29m
Corporate Services Meeting be adopted as recorded.
Motion Carried
REPORTS
Report F-2000-37 - Municipal Accounts
MOVED by Mayor Thomson, seconded by Alderman Craitor, that the Municipal Accounts
totalling $437,357.16 for the period ending June 12, 2000, be approved.
Motion Carried
-2-
F-2000-38 - Claims Adjustment Services Proposal
MOVED by Alderman Volpatti, seconded by Alderman Puttick, that the City of Niagara Falls
enters into a three-year agreement with Crawford Adjusters Canada for the provision of
insurance claims adjusting services.
Motion Carried
Mayor Thomson Opposed
CORRESPONDENCE
MOVED by Alderman Volpatti, seconded by Alderman Ioannoni, that the Cities purchase a
table at a cost of $750 for the "Out of the Cold" fund-raising event on June 20.
Motion Carried
NEW BUSINESS
Alderman Puttick questioned why social service agencies report the number of people using their
services continues to growth despite the strong economic growth in Niagara. He suggested staff
contact agencies such as Project Share and Out of the Cold to receive their input for a report on
the poverty and homelessness in Niagara Falls. The Committee recommended that the following
agencies be consulted for their input: Regional Social Services, GNGH Hospital, YWCA and
Women's Place of South Niagara. It was also suggested that the School Board could provide
some insight
MOVED by Alderman Puttick, seconded by Alderman Janvary-Pool, that Staff, working in
conjunction with local and regional organizations, prepare a comprehensive report on the
status of the poor and homeless in Niagara Falls.
Motion Carried
Alderman Fisher expressed concern that owners of new housing units are unable to determine
their property taxes until the Assessment Department has assigned a valuation to their property.
MOVED by Alderman Fisher, seconded by Alderman Craitor, that Staff provides
recommendations on a more timely method of identifying new housing units for assessment
purposes.
Motion Carried
IN CAMERA SESSION:
MOVED by Mayor Thomson, seconded by Alderman Janvary-Pool, that Staff investigates the
proposal presented.
Motion Carried
ADJOURNMENT
MOVED by Alderman Pietrangelo, seconded by Mayor Thomson, that the meeting be
adjourned at 6:25 p.m.
Motion Carried
Th6 CjIy of
· F II
Corporate Services Department
Finance
4310 Queen Street
P.O, Box 1023
Niagara Falls, ON L2E 6×5
Tel: (905) 356-7521, Ext. 4288
Fax: (905) 356-2016
E-maih .kburden@city. niagarafalls.on.ca
Web Site: www. city.niagarafalls.on.ca
F-2000-41
Kenneth E. Burden
Director of Finance
June26,2000
Alderman Wayne Campbell, Chair
and Members of the Corporate Services committee
City of Niagara Falls, Ontario
Members: Re:
F-2000-41 - Community Reinvestment Fund (CRF)
A. Actual Use of 1999 Allocation and
B. Planned use of 2000 Allocation
RECOMMENDATION:
For the information of the Corporate Services Committee.
BACKGROUND:
On April 4, 2000, staff received a communication from the Ministry of Municipal Affairs and
Housing regarding the Community Reinvestment Fund. The information provided details regarding
the 1999 year-end CRF reconciliation, the 2000 CRF allocation, and new municipal information
requirements.
The new munidpal information requirements are detailed on Appendix "A" attached. Municipalities
are expected to apply all CRF allocations to the current year operational costs and pass the benefit
of those funds directly on to the taxpayer. The new requirements provide certain key information
to the province that confirms Council' s commitment to a shared objective of tax relief for property
taxpayers. If, in the opinion of the province, the municipality does not demonstrate that it applied
all CKF allocations for 2000 to the direct benefit of the City' s taxpayers, the Minister of Finance
may reduce some or all of our CKF allocation.
A. Use of 1999 CRF Allocation - $1,395,000.00
During the year 1999, the City received $1,176,000 of Community Reinvestment Funding
plus an additional CRF bonus of $219,000. The Ontario Ministry of Finance has detailed
the reconciliation of this 1999 grant on Appendix "B" : 1999 Year-End CRF Reconciliation.
The reconciliation also shows that no year-end adjustment was made to account for any
difference between the March Forecast and the Year-End LSR costs.
The CRF was used during 1999 to do the following:
· to offset the current year operating expenditures
· to pay for upgrading expenses in the current fiscal year
· to reduce future taxes by placing in reserves and reserve funds.
June 26, 2000 - 2 - F-200041
The following analysis highlights how the CRF allocation was used in 1999 as reported in
the 1999 Financial Information Return.
1. Analysis of 1999 Revenue Fund Revenues [Schedule (1)l
As per Council direction, in the approved Budget for 1999, the total CRF allocation was used
for 1999 expenditures. The allocation represented 2.3% of actual local municipal revenues.
Council also passed By-law 99-118, a by-law for the levying of municipal taxation. City tax
rates did not increase over 1998 tax rates: 1999 Residential Tax Rate .467484% compared
to 1998 Residential Tax Rate .467489%.
2. Analysis of 1999 Revenue Fund Expenditures [Schedule (2)]
The CRF allocation was used to support the following $60.7 million in operating
expenditures:
$28,479,000 in Salaries Wages and Employee Benefits
$ 2, 152,000 in Net Long Term Debt Charges
$20,203,000 in Materials, Services, Rents and Financial Expenses
$ 8,392,000 in Transfers to Own Funds (includes $4,303,000 in Capital Fund
Contributions and $4,089,000 in Reserve and Reserve Fund Contributions)
$ 1,510,000 in Other Transfers (Municipal Grants)
3. Analysis of 1999 Capital Operation [Schedule (3)]
The CRF allocation was used to support the following $7.8 million in capital expenditures:
$ 345,000 in General Government
$ 597,000 in Fire
$1,899,000 in Roadways
$ 225,000 in Sanitary/Storm Sewer
$3,694,000 in Water Works
$ 82,000 in Cemeteries
$ 352,000 in Parks and Recreation
$ 629,000 in Planning and Development
1999 Funding for Capital Operations included:
$8,510,000 Contribution from Own Funds (includes the support of the CRF)
$ 842,000 Grants
$4,822,000 Other
4. Analysis of 1999 Continuity of Reserves and Reserve Funds [Schedule (4)]
The CRF allocation was used to support setting aside of funds for future municipal
expenditures as approved by the Council. The net change from 1998 was an:
increase of $1,784,000 for Discretionary Reserve Funds
decrease of $ 84,000 for Obligatory Reserve Funds
increase of $1,818,000 for Reserves
June26,2000
- 3 - F-200041
The increase in Reserves was to provide for the following continuity of operations in these
specific areas:
tax rate stabilization
sick leave liability
unfunded retroactive payroll
property/personal liability
subdivision future works
street lighting contract outstanding
landfill closure future costs
landfill rate stabilization
physical plant maintenance
planning/zoning review
B. Use of 2000 CRF Allocation - $1,395,000
As per the April 4, 2000 notification, the Community Reinvestment Funding for 2000 is
$1,395,000. Appendix "C" details the amount and the schedule of payments for 2000.
In conformance with Council's approval of By-law 2000-118, a by-law for the levying of
municipal taxation, the 2000 tax rates were entered by staff into the Province's On-Line
Property Tax Analysis (OPTA) on June 5, 2000.
As per the direction of Council, the CRF will be used during 2000 to do the following:
· to offset the current year operating expenditures
· to pay for upgrading expenses in the current fiscal year
· to reduce future taxes by placing in reserves and reserve funds.
The following analysis highlights the Council' s planned use of the 2000 CRF allocation.
1. Analysis of 2000 Revenue Fund Revenues
City Council passed the 2000 Budget on December 7, 1999, and its amendment on May 29,
2000. City Council's goal is to make every effort to maintain current levels of service
without placing an increased burden on the City's taxpayers. The City' s tax rates were not
increased over 1999:2000 Residential Tax Rate .467465% as compared to 1999 Residential
Tax Rate .467484%.
Contributions from Reserves and Reserve Funds has significantly increased (2000:
$5,415,000; 1999: $1,036,000). The CRF allocation will be used to contribute
approximately 2.2% of projected local municipal revenues.
2. Analysis of 2000 Revenue Fund Expenditures
The CRF allocation is intended to support the following expected operating expenditures.
$29,735,000 in Salaries Wages and Employee Benefits
$ 2,285,000 in Net Long Term Debt Charges
$22,192,000 in Materials, Services, Rents and Financial Expenses
$ 8,302,000 in Transfers to Own Funds (includes $4,372,000 in Capital Fund
Contributions and $3,930,000 in Reserve and Reserve Fund Contributions
$ 1,741,000 in Other Transfers (Municipal Grants)
June 26, 2000 - 4 - F-200041
Analysis of 2000 Capital Operations [Schedule (5)]
The CRF allocation is intended to support the following expected capital operations.
$ 420,000 in General Government
$ 250,000 in Fire
$8,233,000 in Municipal Works
$ 741,000 in Transit
$2,627,000 in Parks and Recreation
2000 Funding for Capital Operations includes:
$5,810,000 Contribution from Own Funds (includes the support of the CRF)
$ 400,000 Grants
$3,644,000 Other
$2,492,000 New Debentures
Analysis of 2000 Continuity of Reserves and Reserve Funds [Schedule 6)]
The CRF allocation is intended to support setting aside of funds for future municipal
expenditures as approved by Council.
increase of $1,262,000 for Discretionary/Obligatory Reserve Funds
decrease of $1,485,000 for Reserves
The decrease in Reserves is to provide for the following continuity of operations in these
specific areas:
- tax rate stabilization
sick leave liability
property/personal liability
subdivision future works
- landfill closure future costs
- landfill rate stabilization
- physical plant malmenance
- planning/zoning review
Recommended by:
K.E. Burden
Director of Finance
Respectfully submitted:
E.P. Lustig
Chief Administrative Officer
Approved by:
T. Ravenda
Executive Director of Corporate Services
SCHEDULE
ANAL YSIS OF REVENUE FUND REVENUES
for the year ended December 31, ~999
Own
Purposes
$
Taxation Taxation
Direct water billings on ratepayers
Sewer surcharge on direct water billings
19,418,472
2,878,879
12.630,369
34.927,720
Payments in lieu of taxes
3,200,305
Ontario non-specific grants
Community Reinvestment Fund
Special Circumstances Fund
1,395,000
900.000
2.295.000
Revenues for specific functions
11,310,116
Other revenue
8.820,044
Total Revenue 60.553.185
SCHEDULE 2
ANAL YSIS OF REVENUE FUND EXPENDITURES
for the year ended December 31, 1999
By Type of Expenditure
Salaries, Wages and Employee Benefits
Net Long Term Debt Charges
Materials, Services, Rents & Financial Services
Transfer to Own Funds
Other Transfers
Total Expenditures
28,479, 195
2,151,532
20,202,625
8,391,577
1.509.747
60,734,676
By Type of Activity
General Government
Fire
Protective Inspection and Control
Transportation Services
Environmental Services
Cemeteries
Recreation and Cultural Services
Planning and Zoning
Commercial and Industrial
9,912,679
7,513,396
1,215,388
17,984,693
11,527,074
1,092,623
8,026,581
922,060
2.540.182
Total Expenditures 60,734.676
SCHEDULE 3
ANAL YSIS OF CAPITAL OPERA TIONS
for the year ended December 31, 1999
Opening 'Balance (Unfinanced Capital Outlay)
Sources of financing
Contributions from own funds
Revenue fund
Reserves and reserve funds
Grants
Other Financing
Total sources of financing
Applications to Capital Projects
Transfers to reserves, reserve funds, revenue fund
Total Applications
Closing Balance (Unexpended Capital Financing)
$
2,446,208
4,303,077
4,206.694
8.509.771
841,997
4.822.144
14.173.912
7,822,431
89.158
7.911.589
3.816.115
SCHEDULE 4
CONTINUITY OF RESERVES AND RESERVE FUNDS
for the year ended December 31, 1999
Balance at the beginning of the year
Total Revenue
Total Expenditure
Balance at the end of the year for:
Reserves
Reserve Funds
1999
$
20,957,932
9,004,149
5,486,593
10,259,456
14.216.032
1998
$
13,145,278
8,315,977
503,323
8,441,658
12.516.274
24.475,488 20.957.932
SCHEDULE 5
SCHEDULE OF 2000 CAPITAL OPERATIONS
Opening Balance (Unexpended Capital Financing)
Sources of financing
Contributions from own funds
Revenue fund
Reserves and reserve funds
Long term liabilities incurred
Grant
Other financing
Total sources of financing
Applications
Closing Balance (Unexpended Capital Financing)
2000
$
3,816,000
4,372,000
1,438.000
5,810,000
2,492,000
400,000
3,644.000
12.346,000
12.271.000
3,891,000
SCHEDULE 6
CONTINUITY OF RESERVES AND RESERVE FUNDS FOR 2000
Balance at the beginning of the year
Revenues
Contributions from revenue fund
Development Charges Act
Lot levies and subdivider (estimated)
Recreational land (estimated)
Investment income (estimated)
Total Revenue
24,475,000
3,930,000
2,000,000
100,000
100,000
500.000
6.630.000
Expenditures
Transferred to capital fund
Transferred to revenue fund
Total Expenditure
1,438,000
5.415.000
6.853.000
Balance at the end of the year for:
Reserves
Reserve Funds
8,774,000
15.478.000
Total 24,252,000
Appendix A
PROGRAM CRITERIA
The municipality will provide the following reports or information to the Ministry of
Municipal Affairs and Housing (MAH) on or before June 30, 2000:
a report on the actual use of the 1999 CRF allocation, including a report
on the use of any applicable 1999 CRF overpayment;
the 1998 and 1999 Financial Infor=~ation Returns;
a copy of the final 2000 tax rate by-law and confirmation of the date tax
rates were entered into On-line Property Tax Analysis (OPTA), or an
alternate electronic format. If the final 2000 tax rate by-law has not been
passed by June 30, 2000, a copy of the by-law and confirmation of rates
entered into OPTA must be provided within 14 days of the passage of the
by-law.
The municipality Will provide, supported by one or more resolutions of council,
the following reports or information to MAH on or before June 30, 2000:
a report on the planned use of the 2000 CRF allocation;
a forecast of the 2000 continuity of reserves and reserve fund schedule;
a forecast of the 2000 capital fund operations schedule.
(For instructions on completing the above forecasts, please refer to the MAH
web address: www.mah.gov.on.carousiness/2000CRF/index-e.asp)
The municipality will confirm to MAH that it has electronically recorded in the
OPTA system its tax rates for 1998 and 1999 or, has filed the information directly
with MAH in an alternate electronic format.
The municipality will apply all money paid to it under the CRF program by the
Minister of Finance in respect of the 2000 fiscal year in accordance with the letter
dated March 29, 2000 attached to these criteria as Attachment "1 ".
The Minister of Finance may decline to make any further payment in any fiscal
year (including any remaining 2000 CRF allocation) to a municipality under t.he
CRF program if, for any reason whatsoever in the opinion of the Province, the
municipality is not complying with these criteria.
All information or reports required to be submitted by the municipality to MAH
shall be forwarded to:
Debbie Chen-Yin
Ministry of Municipal Affairs and Housing
Municipal Finance Branch
13t~ Floor, 777 Bay Street
Toronto, Ontado
M5G 2E5
1999 Year-End CRF Reconciliation
City of Niagara Fall
Region of Niagara
$Thousands
1999 Local Services Realignment (LSR) Costs
LSR Programs
March Forecast Year-End
A B
Social Assistance 0 0
Child Care 0 0
Public Health 0 0
Ambulances 0 0
Social Housing 0 0
p__orlCi_ng Costs Above $90/HH 0 0
Change
C=B-A
0
0
0
0
0
0
Net Change in LSR Costs
CRF Allocation
1. 1999 CRF Base as of March 1999 (excluding CRF Bonus)
Equals Line 4 (CRF Allocation) On Your March 1999 CRF Allocation Table
2. Net Change in LSR Costs
3. Adjusted CRF Base
Used As CRF Base For 2000 CRF Package
1,176
+
0
1,176
1999 CRF Year-End Adjustment
3. Adjusted CRF Base
4. 1999 Payments (excluding CRF Bonus) *
5. 1999 CRF Year-End Adjustment
1,176
1,176
o
* Your 1999 CRF payments also included an additional $219,000 CRF Bonus.
Upper Tier Benefit To Be Passed Through To Taxpayer: $566,000 of the total $2744,000
Other Municipal Benefits
Total Special Circumstances Fund in 1998 and 1999 1,800
Estimated OMERS Savings in 1999 892
Ontario Ministr~ of Finance
Appendix B
18101
2000 Community Reinvestment Fund (CRF)
City of Niagara Fall
Region of Niagara
$ Thousands
1. Adjusted CRF Base
Table 1. Line 3
2. CRF Bonus
3. Supplementary Assistance
4. 2000 Allocation
2000 CRF Package
I 1,176 I
I 219 I
+
I 0 I
I 1,395 I
4. 2000 Allocation
5. 1999 CRF Year-End Adjustment
6. Payments To Be Made In 2000
2000 Payments
I
1,395 I
+
0 I
=
1,395 I
$ Dollam
Quarter
Q1
Q2
2000 Allocation
348,750
348,750
1999 CRF Year-End
Adjustment
Net Payment
Amount
0 348,7.50
0 " 348:750
Q4
Total
348,750
348,750
1,395,000
0 348,750
..... '0 ..... .348,750
0 1,395,000
Ontado Ministry of Finance
Appendix C
1810
The City of
Niagara Falls
Canada
Corporate Services Department
Finance
4310 Queen Street
P,O. Box 1023
Niagara Falls, ON L2E 6X5
web site: www.city.niagarafalls.on.ca
F-2000-42
Kenneth E. Burden
Director of Finance
Tel:
Fax:
E-mail:
(905) 356-7521
(905) 356-2016
kburden@city.niagarafalls.on .ca
June 26, 2000
Alderman Wayne Campbell, Chair
and Members of the Corporate Services Committee
City of Niagara Falls, Ontario
Members: Re: F-2000-42 - Charitable Donation Receipts for Income Tax Purposes
RECOMMENDATION:
That the Corporate Services Committee endorse the policy for issuance of Charitable Donation
Receipts for Income Tax Purposes.
BACKGROUND:
Over the past years, the City has attempted to encourage more volunteer participation and donations
in the many community-based projects which it has been involved. As a result of these endeavours,
some questions regarding the issuance of charitable donation receipts relating to donations or property
other than cash (donations in kind) and of services have arisen.
The Income Tax Act provides that Corporations and individuals must file a "proof of gift' for
donations to a Canadian municipality or registered charity. The charitable donation receipt would be
the "proof of gii~". The Canada Customs and Revenue Agency (Kevenue Canada) interprets a girl
to be made when all of the following three conditions are satisfied:
1. Some property - usually cash - is transferred by a donor to a registered charity
(or municipality).
2. The transfer is voluntary, and
3. The transfer is made without expectation of return. No valuable
consideration or benefit of any kind may be provided to the donor, or to
anyone designated by the donor, as a result from the transfer.
If a Corporation contributes services (i.e., time, skill, effort, equipment, etc.) it is NOT considered a
transfer of property. As such, a "girl" is not received. However, if the City were to pay fair market
value for the services received, it could then subsequently accept the voluntary return of all or a
portion of the payment as a girl and a charitable donation receipt could be issued (i.e., exchange
cheques).
If the City receives donations of property (as defined above), the "fair market value" of the donated
property must be determined. If the City cannot reasonably determine this value, then an independent
appraiser should be used to arrive at the fair market value.
If the donation comprises part service and part property, the service portion of the gif~ would have to
be dealt with in the manner described above.
June 26, 2000 - 2 ~ F-200042
In view of the above regulations and interpretations under the Income Tax Act, the Corporate Services
Department recommends the following guidelines when dealing with issues concerning charitable
donation receipts.
a. If the donation is cash, identify who the donation is from and what it is for. A charitable donation
receipt can be issued based on this information.
b,
If an individual or Corporation wishes to contribute services, the City should exchange cheques'
with the donor. (For example, a Professional Consultant donates his services for a historical
restoration undertaken by the City). Subsequently a donation receipt could be issued for an
amount equal to the cash received by the City. The cheque prepared by the City should be based
on a prope~y submitted invoice by the donor. The invoice and necessary paperwork shall be
approved by the appropriate Department Head and sent to the Director of Finance for the cheque
to be prepared. The submitting Department should ask for this cheque to be returned to them so
they may make the necessary exchange with the donor.
If an individual or Corporation contributes property other than cash (donations in kind) and they
carry on a business which normally deals in this type of property which has been donated, then
a donation receipt may be issued on the basis of an invoice submitted by the donor detailing the
property donated. In most cases the City shall accept this valuation as "fair market value".
However, the City maintains the right to question whether the invoice does in fact represent the
"fair market value" for the property.
d. If the City has concems over the "fair market value", it may be necessary to have an independent
appraisal done in order to determine the value of the property for Income Tax purposes.
If the "gift' comprises part service and part property, each part should be dealt with in the manner
described above (although it may be easier to use the exchanging of cheques method from a
practical standpoint).
All charitable donation receipts are to be authorized and issued by the Director of Finance, in a
form acceptable to the Canada Customs and Revenue Agency (Revenue Canada).
g,
For the purpose of acknowledging a donation, a temporary receipt may be issued to the donor,
followed by the official donation receipt issued by the Director of Finance. It is important that
the temporary receipt be noted as such.
These guidelines can comprise a policy for issuance of Charitable Donation Receipts for Income Tax
purposes. Staff recommends the endorsement of such a policy for immediate implementation.
Recommended by:
K.E. Burden
Director of Finance
Approved by:
T. Ravenda
Executive Director of Corporate Services
.pe~,~)y submitte. di
E.P. Lustig~'' !'eL/
Chief Administrative Officer
Corporate Services Department
Finance
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
web site: www.city.niagarafalls.on.ca
Tel:
Fax:
E-mail:
(905) 356-7521
(905) 356-2016
kburden@city. niagarafalls.on.ca
F-2000J,3
Kenneth E. Burden
Director of Finance
June 26,2000
Alderman Wayne Campbell, Chair
and Members of the Corporate Services Committee
City of Niagara Falls, Ontario
Members:
Re: F-2000-43 - Municipal Accounts
RECOMMENDATION:
That Council approve the municipal accounts totalling $1,686,583.50 for the period ending June 26,
2000.
BACKGROUND:
The accounts have been reviewed by the Director of Finance and the by-law authorizing payment is
listed on tonight's Council agenda.
Recommended by:
K.E. Burden
Director of Finance
Respectfully submitted:
E.P. Lustig
Chief Administrative Officer
Approved by:
T. Ravenda
Executive Director of Corporate Services
KEB:jd
CITY OF NIAGAI~A FALLS
BY-LAW N0. 2000-
A by-law to authorize the payment of $1,686,583.50 for General Purposes.
THE COUNCIL OF THE C0RP0~ATION OF THE CITY OF NIAGARA FALLS ENACTS AS FOLLOWS:
That the City Treasurer is hereby authorized and directed to pay the
following disbursements for the period ending. JUNE 26, 2000:
CHEQUE
NUMBER PAY TO TEE ORDER OF AMOUNT PUNPOSE
252116 407 ETR - EXPRESS TOLL ROUTE
252300 407 ETR - EXPRESS TOLL ROUTE
14.92
17.26
TRAVEL EXPENSES-aGE
TRAVEL EXPENSE-PLANNING
252118
252112
252298
252181
252007
252167
252295
252324
252163
252108
252097
252310
252177
252130
252110
252281
252132
252182
A.J. STONE COPIPANY LTD. 34.84
AATEL-I~IDCOM SOLUTIONS INC 189.75
ACCU-LOCKAND SECURITY 18.96
ADV~NCED SAFETY PRODUCTS INC 690.00
ADV/%NUED SAFETY PRODUCTS INC 440.03
AFFILIATED CUSTOI~SBRORERS LTD 78.63
AGRAEARTH & ENVIRONMENTAL 4,894.49
AIR LIQUIDE CANADA INC 143.85
AIR LIQUIDE CANADA INC 48.30
AIRD & BERLIS 876.92
ALISON~S SPORTS & AWARDS 622.61
ALL STAR FIRE PROTECTION INC 58.08
ALLAN FYFE EQUIPMENT LTD. 8,210.69
ALLIED MEDICAL INSTRUMENTS INC 27.52
ALZREIMER SOCIETY OF 40.00
ARCHER TRUCK SERVICES LTD 623.76
ATLAS PLASTICS INC 124.20
AUTOGRAPHIX 158.12
EQUIPMENTREPAIRS-FIRE
TELEPHONE REPAIRS - FIRE DEPT
KEY CUT-BUILDING
SAFETY SUPPLIES-STORES
SAFETY EQUIPMENT - STORES
BROKERAGE FEES-CITY HALL
CONSULTATIONS-BUILDING
OXYGEN CYLINDERS-ARENAS
OXYGEN CYLINDERS-~d~ENA
PROFESSIONAL SERVICES-LEGaL
SPONSORSHIP - CLERKS
BUILDINGMAINTENANCE-ARENAS
AUTOMOTIVE REPAIRS-GARAGE
RESCUE EQUIPMENT-FIRE
MEMORIRMDONATION - HR
AUTOP~OTIVE PARTS-STOKES
JANITORIAL SUPPLIES-STORES
VEHICLE LETTERING-GARAGE
252092
252013
252187
252091
252282
251997
252169
252260
252253
252283
252093
252104
252143
252168
252026
252146
252088
252279
252293
BARCLAY & TODD~S 171.32
BEATTIES BASICS 5,748.14
BRATTIES BASICS 14,273.41
BEL VOLT SALES LTD. 60.89
BEL VOLT SALES LTD. 544.53
BELL CANADA 2,765.09
BELL CANADA 2,572.65
BELL MOBILITY PAGING 16.10
BELL MOBILITY 3,353.69
BICKLE MAIN INDUSTRIAL SUPPLY 1,020.86
BIC~7,x MAIN INDUSTRIAL SUPPLY 176.60
BORDEN LKDNER GERVAIS LLP 5,226.00
BRIAN CULLENMOTORS 204.00
BRINKS CANADA LTD 768.34
BRISK-ALL GLASS & SAFETY 1,284.00
BROOKDALE PROPERTIES 1,500.00
BUNTIN REID 287.47
BUNTIN REID 205.55
BURDEN KEN 205.05
OFFICE SUPPLIES-VARIOUS
OFFICE SUPPLIES-VARIOUS
OFFICE SUPPLIES-VARIOUS
ELECTRICAL SUPPLIES-STOKES
ELECTRICAL SUPPLIES-STORES
TELEPHONE CHARGES-VARIOUS
TELEPHONE CHARGES-VARIOUS
PAGER RENTAL-BUILDING DEPT
CELLULAR CHARGES-VARIOUS
BUILDINGMAINTENANCE-ARENAS
MAI~TmNANCE SUPPLIES-VARIOUS
PROFESSIONAL SERVICES-LEGAL
REFUND SEWER & PLUMBING PERMIT
SECURITY SERVICES~FINANCE
BUILDING MAINTENANCE-FIRE
SERVICE DEP/LOT GRADING REFUND
OFFICE SUPPLIES-VARIOUS
OFFICE SUPPLIES-VARIOUS
TRAVEL EXPENSES-FINANCE
252147
252313
252159
252194
CADE, FRED
CAN ~ P~I~JFACTURING
CANADA LAW BOOK INC
CANADA TRUST EASYLINE
500.00
120.03
1,239.37
400.54
SERVICE DEPOSIT REFUND
SIGN PERMIT REFUND
BOOK PURCHASE-VARIOUS
TAX PAYMENTS P~d3E IN ERROR
Page I of 7
252319
M93008
252192
252137
252102
252172
252193
252290
252126
252139
252280
252089
252113
252291
252105
1493004
252114
252046
252309
252015
252150
M93014
252276
252009
252196
252299
252135
252306
252312
252067
252195
252109
252145
252131
252127
252124
252303
252165
252077
252119
252173
252148
252134
252304
252125
252010
252002
252001
M93006
1493002
252275
252128
252086
252174
252170
251998
252156
252011
252184
CANADA LAW BOOK INC
CANADA POST CORPORATION
CANADIAN PACIFIC RAILWAY CO
CANADIAN DIABETES ASSOCIATION
CANADIAN LINEN & UNIFORM
CANADIAN DOOR DOCTOR
CANADIAN NATIONAL
CANADIAN LINEN & UNIFORM
CARRICK MARZENNA
CARTER HUGH
CASHWAY BUILDING CENTRES
CASHWAY BUILDING CENTRES
CELLULAR CONCEPTS
CH2M GORE & STORRIE LTD
CHIPPAWA VOLUNTEER
CHIPPAWA VOLUNteER
CIBC TELEPHONE PAYMENTS
CITY TREASURER
CITY OF MISSISSAUGA
CITY TREASURER
CITY BOXING CLUB
CLARICA LIFE INSU1RANCE COMPANY
CLADON JEFF
COLBEY CUSTC~ FABRICATING
CC~24ERCIAL PLASTICS INC
CONSOIL QUALITY CONTROL
COPYI~AN PRINT SHOP
COPYMANPRINT SHOP
CORSARO CLASSIC ENGRAVING INC
CRAITOR,KIM
CREDIT BUREAU COLLECTIONS
CREDIT UNION CENTRAL ONTARIO
CRUIKSHANKDONAT.n E
CUI4~INS-ALLiSON INC
CUNNINGHAMLINDSEY CANADA LTD
CUNNINGHAMLINDSEY CANADA LTD
CUNNINGHAMLINDSEY CANADA LTD
CUPE LOCAL 133
D.M. ROBICHAUD ASSOCIATES
D ~ AMARIO TONY
DAILY CC~IERCIAL NEWS
DANIELE, MICHAEL & BRUNA
DARRALL, BOB
DAVID L BROWN
DAVID L BROWN
DELCAN CORPORATION
DEMOL~ S TIRE SALES & SERVICE
DESAS PLUS INC.
DISTRICT SCHOOL BOARD OF
DISTRICT SCHOOL BOARD OF
DOUGLAS JAMIE
DREW CANADA
DUJLOVIC ED
EMCO SUPPLY
ENBRIDGE
ENBRIDGE
EVANS UTILITY SUPPLY LTD
FALLS ELECTRIC INC
FALLS ELECTRIC INC
81.86
9,635.31
2,337.25
40.00
243.44
189.93
3,226.05
101.46
100.44
60.00
121.78
476.65
332.25
5,113.92
550.00
16,100.00
1,018.46
350.00
1,265.00
1,598.25
300.00
4,217.39
100.02
2,030.90
156.50
106.79
215.56
27.60
11,391.31
100.67
6.42
488.00
500.00
302.16
190.00
285.00
95.00
3,626.82
920.00
88.83
927.95
500.00
221.75
640.27
999.65
3,745.00
4,656.27
1,181.97
37,500.00
85.60
85.21
289.38
208.84
113.16
865.42
6,336.81
4,738.00
543.54
335.97
BOOK PUBCHASE-HUMAN RESOURCES
POSTAGE FOR TAX NOTICES-FINANCIZ
RAILWAY CROSSINGS- MUN WORKS
MEMORIAM DONATION-HR
SAFETY MATS-VARIOUS
BUILDING MAINTENANCE-VARIOUS
RAILWAY CROSSINGS-MUN WORKS
SAFETY MATS-VARIOUS
TRAVEL EXPENSES-TRAFFIC
REIMBURSE LICENCE FEES
BUILDING SUPPLIES-VARIOUS
BUILDING SUPPLIES-VARIOUS
CELLULAR EQUIPMENT - ARENA
WATER MASTER STUDY
REIMBURSE REPAIR COSTS-FIRE
PURCHASE OF VAN
UNKNOWN TELEPHONE PAYMENT
MAY 2000 CNEQUES - LEGAL
SAFETY CONES - MUN WORKS
REIMBURSE PETTY CASH-FINANCE
FINANCIAL ASSISTANCE-REC.COI4vl
JUNE 01 LTD PREMIUM
TRAVEL EXPENSES-PARKS & REC
AUTC&~OTIVE REPAIRS-GARAGE
BUILDING MAINTENANCE-ARENAS
TESTING - ~ WORKS
OFFICE SUPPLIES-VARIOUS
OFFICE SUPPLIES-CLERKS
MDNUMENT REPAIRS-CEMETERIES
TRAVEL EXPENSES-COUNCIL
MAY COLLECTIONS-WATER
TAN PAYMENT MADE IN ERROR
SERVICE DEPOSIT REFUND
WRAPPER ROLL PAPER-TRAFFIC
INSURANCE CLAIMS-LEGAL
INSTARANCE CLAIlqS - LEGAL
INSURANCE CLAIlv~S - LEGAL
CUFE UNION DUES
PROFESSIONAL SERVICES-MUN.WRKS
TRAVEL EXPENSES-MUN WORKS
TENDER ADVERTISING-MUN WORKS
SERVICE DEPOSIT REFUND
TRAVEL EXPENSES-MUN. WORKS
PROFESSIONAL SERVICES-LEGAL
PROFESSIONAL SERVICES-LEGAL
TRAFFIC IMPACT STUDY-PARKS&REC
TIRE SALES & SERVICE-GARAGE
OFFICE SUPPLIES-FIRE
TENDER FOR MAPLE ST SCHOOL
RENTAL PERMITS
TRAVEL EXPENSES-PARKS & REC
WATER TREATMENT PROGRAM-ARENAS
TRAVEL EXPENSES-MUN.WORKS
PLUMBING SUPPLIES-STORES
NATURAL GAS CHARGES-VARIOUS
NATURAL GAS CHARGES-VARIOUS
WATER METERS - MUN. WORKS
BUILDING MAINTENANCE-FIRE
BUILDING MAI~'~mNANCE-ARENAS
Page 2 of 7
252152
252297
252305
252151
252176
252315
252106
252286
252095
252008
252076
FAST COMPANY
F~LIC~TTI, SERGE
FEREN SIGN SYSTEMS
FIRE PREVENTION CANADA
FIRE I~ONITORING OF CANADA INC
FIREFIT OF CANADA LTD
FIRESERVICE MANAGEMENT LTD
FLEXO PRODUCTS LTD
FLEXO PRODUCTS LTD
FRANK COWAN COMPANY LIMITED
FRETZ, PATRICIA
30.00
82.30
46.00
93.88
235.40
203.00
2,239.56
1,874.48
5,803.48
16,571.72
147.81
MAGAZINE SUBSCRIPTION-Mb'N WRKS
BENEFIT OVERPAYMENT REFUND
SIGN PURCHASE-ARENAS
BROCHURES-FIRE
ALARM MONITORING-CEMETERY
ENTRY FEE - FIRE
SAFET'Z CLOTHING - FIRE
JANITORIAL SUPPLIES-VARIOUS
JANITORIAL SERVICES-VARIOUS
INSURANCE CLAIMS - LEGAL
WATER SERVICE DEPOSIT REFUND
252189
252157
252179
252005
252006
252186
252178
252004
252320
252115
252294
251996
252099
252175
252003
252016
252122
252144
252149
252285
252094
G.T. FRENCH PAPER LIbtITED
GABRIELE ' S CUST~ CATERING
GALT KNIFE CO LTD
GALT KNIFE CO LTD
GAULD NURSERIES LTD.
GERRIE ELECTRIC WHOLESALE LTD
GLADDING SALES AGENCY LTD
GLADDING SALES AGENCY LTD
GLIDDEN PAINTS
GOLIA COLOR CENTRE
GOOD, DOUG
GORDON BANNElal~Mq LII~ITED
GRAND & TOY
GRAYBAR ELECTRIC LTD
GRAYBAR ELECTRIC LTD
GREATER NIAGARA CITIZENS ASSOC
GRINNELL FIRE PROTECTION
GRUBICH JOHN
GUERRA, DOUGLAS
GUILLEVIN I~'rw-RNATIONAL INC
GOILLEVIN ru'rauRNATIONAL INC
34.54
218.75
23.00
253.00
273.70
1,750.40
254.25
407.67
167.04
835.67
251.81
545.46
5,108.80
14.31
404.08
1,505.08
623.37
16.45
15.00
411.84
4,243.63
JANITORIAL SUPPLIES-VARIOUS
CATERING SERVICES-CITY HALL
ICE MAINTENANCE-ARENAS
ICE MAINTENANCE-ARENAS
LANDSCAPING SUPPLIES-PARKS&REC
ELECTRICAL SUPPLIES-STORES
PLT3MBING SUPPLIES-VARIOUS
PLUMBING SUPPLIES-VARIOUS
PAINT SUPPLIES-ARENAS
PAINT SUPPLIES-FIRE
REIMBURSE PETTY CASH-MUNWORKS
EQUIPMENT PARTS-GARAGE
OFFICE SUPPLIES-VARIOUS
ELECTRICAL SUPPLIES-VARIOUS
ELECTRICAL SUPPLIES-VARIOUS
WAGES & BENEFITS - MUNWORKS
I~'r=RCCK~ INSTALLATION-FIRE
TRAVEL EXPENSES - TRAFFIC
PARKING TICKET REFUND
HARDWARE SUPPLIES-STORES
HARDWARE SUPPLIES-FIRE
252057
252252
252318
252107
252141
252180
252136
252317
252158
252140
252133
252316
252012
252308
H&I SERVICES
H&I SERVICES
HALF-WAY SAND PIT LIk4ITED
HEART & STROKE FOUNDATION
REBBLETHWAITE BRENDA
HECO
RERLOVITCH, /~T~EX
HETHERINGTON, J
HICK.~I~ORLEY HAMILTON
HILL VICTOR
HOLMAN GEOFF
HOUSE, SUSAN
HY-GRADE PRECAST CONCRETE
HI'NDE PAUL ASSOCIATES INC.
3,645.73
562.35
227.70
40.00
153.99
4,657.22
73.04
199.96
53,678.68
500.00
60.87
140.08
591.10
4,109.59
CCI~:r~TER SUPPLIES-VARIOUS
COMPUTER SUPPLIES-INFO SYSTEMS
SAND PURCHASE-PARKS
MEMORI/~MDONATION-HUMAN.RES
REFUND WATER SERVICE DEPOSIT
BUILDING MAINTENANCE-ARENAS
TRAVEL EXPENSES-PLANNING
REFUND WATER PAID IN ADVANCE
PROFESSIONAL SERVICES-LEGAL
SERVICE DEPOSIT REFUND
TRAVEL EXPENSES-MUN.WORKS
WATER SERVICE DEPOSIT REFUND
MANHOLE EQUIPMENT-PARKS
PROFESSIONAL SERVICES-PLANNING
252245
252072
INETT II~=~RNET SOLUTIONS
INTRICUT INC.,
967.28
17.00
WEBSITE SERVICES-INF0.SYSTEMS
O/P BLDG. PERMIT FEE REFUND
252205
252036
251995
252265
M93003
252251
J.C.J. CONTRACTING
JAMES G ARMOUR & CO LTD
JONES, DON
JOUPPIEN J.K.
JOUPPIEN J.K.
JPH i~'£~RNATIONAL INC
10,906.08
3,208.50
135.55
7,385.21
1,751.06
603.75
EQUIPMENT RENTAL-LANDFILL
PAINT SUPPLIES - PARKS
MILEAGE-APRIL/00
RESTORATION SERVICES - REC.
RESTORATION SERVICES - REC.
SOFTWARE- INFO.S~STEMS
252209
252296
M93005
KABAR INDUSTRIES LTD
KALLIO, RAY
KATCH QUALITY CO14vlUNICATIONS
368.00
56.30
1,207.50
MAINTENANCE SUPPLIES-WATER
MILEAGE-JUNE/00
ANSWERING SERVICES-MUNWORKS
Page 3 of 7
252206
252084
252302
252237
252045
252049
252246
252210
252028
252212
252065
252268
252198
~52051
252241
252129
252037
252058
252263
252199
252069
252098
252050
252269
252047
252236
252217
252027
252211
252162
252254
252230
252224
252323
252040
M93012
252161
252322
252063
252052
252218
252043
252274
252197
252277
252073
252200
252259
252284
252191
252166
252326
252228
M93007
252226
252288
252215
252019
252074
KAUPP ELECTRIC LTD.
KON, ADELE
L. HALE EXCAVATING INC
LAFARGE CANADA INC.
LAFARGE CANADA INC.
LEARNING FORUM, THE
LEGGE, MS. DEBORA~
LITE BROS.
M.S.A. CANADA
M. S .A. CANADA
Pg~LLEN, CHERYL
MLLA, JOSE PH
MANPOWER ONTARIO #T6201
MARG D HINTON & ASSOC INC
MARG D HINTON & ASSOC INC
MARG. D. HINTON & ASSOC. INC.
MATTHEWS, CAMERON, HEYWOOD
MAXXAM ANALYTICS INC.
MCANDHEWS AIR LTD.
MCDONALD, ROB
MCDONALD SYSTEMS GROUP
MCGARRY PHOTO
MEDSET SPECIALTIES LTD
METRIC SYSTEMS CANADA INC
METRO COLLISION SERVICE
METRO PLUMBING & }tEATING
MICRON INSTALLATIONS LTD
MICRON INSTALLATIONS LTD
MINISTER OF FINa4NCE
MINISTER OF FINANCE
MINISTER OF FINANCE
MINISTER OF FINANCE (RETAIL)
MINISTER OF FINANCE
MINISTER OF FINANCE (RETAIL)
MINISTRY OF FINANCE
MINISTRY OF ATTORNEY GENERAL
MINISTRY OF ATTORNEY GENERAL
MISS ALL CANADIAN STAgavIA~ERS
!~0BILE C01v~vEUNICATION SERVICES
MODERN LANDFILL INC
MORI NURSERIES LIMITED
MOROCCO, JOHN
MUFFLEEMRN
MURACA, ANGELO
MURPHY ~ S MUSIC
NASCHEM
NATIONAL FIRE PROTECTION
NEDCO
NEWCOURT FINANCIAL LTD
NF. FIRE FIGHTERS
NF. FIRE FIGHTERS
NIAGARA DISTRICT AIRSORT COZ~vX
NIAGARA CREDIT UNION
NIAGARA FA~LLS HUMANE SOCIETY
NIAGARA COMPUTES
NIAGARA ~TORS LTD
NIAGARA FALLS HYDRO
NIAGARA CLASSICS OLDTII~ERS
1,824.39
139.50
14,338.00
2,276.09
734.53
267.50
63.85
13.23
706.45
621.00
67.11
500.00
133.75
494.25
286.05
756.60
5,617.50
181.90
2,429.44
1,830.77
61.85
9,200.00
41.40
117.49
2,242.50
3,663.90
6,984.05
1,810.44
3,351.24
176.38
44.25
9,600.00
5,230.52
98.39
95.01
31,034.42
3,355.08
1,731.66
100.00
275.72
936.93
234.06
80.49
320.57
100.00
500.00
219.61
115.00
1,242.00
233.29
4,563.80
2,281.90
16,017.50
17,665.00
640.00
57.50
352.25
37,484.07
695.50
SWIPI~ING POOL REPAIRS
TRAVEL EXPENSES-PARKS & REC
EQUIPMENT RENTAL-LANDFILL
GRANULAR "A" STONE
GRANULAR "A" STONE
REGISTRATION FEES-HUMAN RES
REIMBURSEMENT - ARTS & CULTURE
LIGHTING SUPPLIES-FAIRVIEW
TECHNICAL TRAINING-FIRE
SAFETY EQUIPMENT-FIRE DEPT
TRAVEL EXPENSES-PARKS & REC
SERVICE DEPOSIT REFUND
TRAINING-RECREATION
TITLE SEARCH FEE-LEGAL
TITLE SEARCH FEE-LEGAL
TITLE SEARCH FEES-FINANCE
SURVEYING SERVICES-MUN.WORKS
CONTRACT SERVICES-MU~.WORNS
ADVISORY SERVICES-PLANNING
AIR SYSTEM-CITY HALL
TRAVEL EXPENSES - PARKS & REC
DEPOSIT ON PARKING PEI~ITS
CAMERA SUPPLIES-FIRE DEPT
BATTERY-FIRE DEPT
PARKING METER EQUIPMENT
TRUCK REPAIRS & PAINT-GARAGE
FLOODING RELIEF PROGRAM
AWNING REPAIRS-ARENA
MAINTENANCE-NF ARENA
PAYROLL DEDUCTIONS
SAFETY SUPPLIES-FIRE DEPT
MARRIAGE LICENCES-CLERNS
PST REMITTANCE MAY/00
PAYROLL DEDUCTIONS
MAY/2000 PST REMITTANCE
MAY 2000 EHT PREMIUM
PAYROLL DEDUCTIONS
PAYROLL DEDUCTIONS
SPONSORSHIP-MAYOR ' S
TWO WAY EQUIPMENT-FIRE DEPT
WASTE PICK UP-ARENA
PLANT SUPPLIES-PARKS
REIMBURSEMENT FOR SAFETY SHOES
AUTONOTIVE REPAIRS-GARAGE
REIMBURSEMENT FOR SAFETY SHOES
SERVICE DEPOSIT REFUND
AUTOMOTIVE SUPPLIES-GARAGE
SUBSCRIPTION RENEWAL-FIRE
ELECTRICAL SUPPLIES-STORES
VEHICLE REFUELING APPLIANCE
UNION DUES
UNION DUES
2ND QUARTER GRANT
PAYROLL DEDUCTIONS
CONTRACT SERVICES
CD ROM - INFO. SYSTEMS
AUTOMOTIVE REPAIRS-GARAGE
ELECTRICITY CHARGES-VARIOUS
REFUND-CANCELLED TOURNAMENT
Page 4 of 7
252213
25~100
252207
252029
252243
252244
252031
252214
252153
252255
252321
252160
252258
252202
252080
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
NIAGARA
BUSINESS MACHINES SERV
CC~IP~'&r.S
POLICE SERVICES BOARD
BUSINESS MACHINES SERV
REGIONAL FIRE CHIEFS
MOVING & STORAGE
PENINSULA JANITOR SER.
CClv~ERCIAL CONTRACTING
FALLS OUT OF THE COLD
TREE CARE
CREDIT UNION
CREDIT ONION
FALLS IGA
FALLS HYDRO
HEALTH SYSTEM
62.98
22,597.50
25.00
28.75
75.00
267.50
1,225.15
1,685.25
750.00
1,256.61
17,415.00
17,585.00
33.65
5,149.55
68.39
SPONSORSHIP-CLERKS DEPT
COI~PUTER EQUIPMENT-ALL DEPTS
MONITORING SERVICES-PARKS
CONTRACT SERVICES-FIRE DEPT
PLAN EXAMINATION COURSE
MOVING SERVICES-FAIRVIEW
WINDOW CLEANING-VARIOUS
SNOW PLOWING CONT. - MW. WKS.
PURCHASE OF TABLE-COUNCIL
TREE MAINT.-PARKS
PAYROLL DEDUCTIONS
PAYROLL DEDUCTIONS
C~vAvlITTEE MEETING-REFRESHMENTS
ELECTRICITY CHARGES-VARIOUS
BIOMEDICAL SERVICES - FIRE
252256
1~93015
252216
252261
252070
252155
252154
OAFC
C~vlERS
ONTARIO CLEAN ALL
ONTARIO POWER GENERATION INC
ONTARIO HYDRO SERVICE CCt~PANY
ORR, ROBERT
ORR, MICHAEL
225.00
10,722.29
829.25
716.90
10,577.80
250.00
250.00
SEMINARAPRIL 30-FIRE DEPT
JUNE 2000 PREMIUM
CARPET CLEANING-CIT~ HALL
ANNUAL RENTAL-LOT 22 CON 3
ANNUAL RENT - PARKING
WORLD BALL HOCKEY CHAMPIONSHIP
WORLD BALL HOCKE= CHAMPIONSHIP
252032
252232
252087
252056
252117
252301
252020
252203
252225
252227
252273
252044
252235
252103
M93019
252081
252262
252024
252208
P.C. AUTCi~ATION INC.
PARKIN ARCHITECTS LTD
PASCE~=r-, GIOVANNI
PENFOUND, R · J.
PENINSULA READY-MIX & SUPPLIES
PENINSULA READY-MIX & SUPPLIES
PENINSULA CCIvIvIUNICATION
PENINSULA FENCE & LANDSCAPING
PENNER BUILDING CEI~'rX~
PHILIPS ENGINEERING
PILGRIM MOTOR INN LIMITED
PRAXAIR
PRAXAIR
PROFESSIONAL ENGINEERS ONTARIO
PROVINCIAL CONSTRUCTION
PUPO, TINA
PURE WATER
PUROLATOR COURIER
PUROLATOR COURIER
1,523.75
1,759.45
100.00
105.93
1,869.35
1,964.56
248.24
5,282.24
931.29
1,735.50
500.00
36.17
1,906.20
139.10
31,090.50
5.00
36.00
19.11
25.55
SUPPORT FEE-LANDFILL
LESLIE POOL RECONSTRUCTION
REIMBURSEMENT FOR SAFETY SHOES
LEGAL SERVICES- LEGAL DEPT
CONCRETE MATERIALS-VARIOUS
READY MIX MATERIALS - VARIOUS
SECURITY SYSTEMS-N. F. ARENA
FENCING REPAIRS-MUN.WORKS
HARDWARE SUPPLIES-STREETS
WARREN CREEK WATERSRED STUDY-I~q
SERVICE DEPOSIT REFUND
CYLINDER RENTAL-FIRE DEPT
CYLINDER RENTAL-VARIOUS
ANNUAL FEE-H. RESOURCES
WATERMAIN REPLACEMENT
REIMBURSEMENT - PARKING
BOTTLED WATER-VARIOUS
COURIER CHARGES-VARIOUS
COURIER CHARGES-VARIOUS
252266 QUALITY & CONTINUOUS
252075 QUALITY & CONTINUOUS
10,700.00
8,560.00
SERVICE TRAINING-H. RESOURCES
CUSTOI~ER SERVICE TRAINING
252287
252096
252071
252164
M93010
252325
252038
252090
252248
252249
M93000
252311
252238
RACO AUTO SUPPLY LTD
RACO AUTO SUPPLY LTD
RECEIVER GENERAL FOR CANADA
RECEIVER GENERAL OF CANADA
RECEIVER GENERAL OF CANADA
RECEIVER GENERAL OF CANADA
REGIONAL NIAGARA FIRE BUFFS
REGIONAL MUNICIPALITY OF NIAG
REGIONAL bIUNICIPALITY OF
REGIONAL NIAGARA
RENAISSANCE FALLSVIEW HOTEL
RENOVATIONS BY BELL GROUP
ROCHESTER MIDLAND LTD
201.48
707.55
11,250.00
147,103.62
150,299.15
152,984.68
119.74
3,553.14
25.00
118,350.00
3,938.33
500.00
216.68
AUTOMOTIVE SUPPLIES-STORES
AUTONOTIVE SUPPLIES-STORES
JOB CREATION PARTNERSHIP-BUS DEV
PAYROLL DEDUCTIONS
PAYROLL DEDUCTIONS
PAYROLL DEDUCTIONS
FIRE-GARNER ROAD
SIGN PURCHASE-PARKING
CONFERENCE-PLANNING
DEBENTURE 8419-96
CO~RENCE-CO~4~.SERVICES
SERVICE DEPOSIT REFUND
CONCESSION SUPPLIES-N.F.ARENA
252085 SCARINGI, VITO
175.69 TRAVEL EXPENSES - PARKS & REC
Page 5 of 7
252062
252030
252250
252270
M93011
252240
252101
252289
M93001
252264
252068
252272
252231
252021
252204
252022
M93017
M93009
M93016
252059
252060
252220
252033
252201
252014
252000
252142
252188
252271
252082
252034
252064
252138
252061
252079
252066
M93013
252055
M93018
252083
252078
252054
252025
252023
252221
252267
SCOTIA3ANK ELECTRONIC PAYMENT
SECURITY LINK
SELF-COUNSEL DISTRIBUTORS LTD
SHEI~34, JACOB MR.
SHERRI STEPHANIE
SHERWIN-WILL IAMS
SIGNATURE SIGNS
SIGNATURE SIGNS
SINGULAR PRODUCTIONS LIMITED
SINGULAR PRODUCTIONS LIMITED
SMITH, DARRELL
SMITH, ROBERT
SOURCES
ST CATHARINES BUSINESS
STAMFORD HOME HARDWARE
STAMFORD HC~IE HARDWARE
STAI~MAX CONSTRUCTION
STEPHENS AND RANKIN INC
SUNLiFE
TALK WIRELESS, INC.
TERRAPROHE
THE PEPSI BOTTLING GROUP
THE SOCIETY OF MANAGEMENT
THE REVIEW
THE CCava4ISSIONAIRES
CAMERA PLACE PHOTO SOURCE
THE CHAMBER OF C0~lv/ERCE
THE CC~I~ISSIONAIRES
TORONTO DC~frNION BANK
TRAVELPIC PUBLICATIONS
TRI-CITY CURB CUTTING
TRILENNIUM PROMOTIONAL PRODUCT
TRIMAC
ULTRASHINE
UNIFO1RM GROUP INC., THE
UNUM LIFE INSURANCE CCHI~ANY
UPPER CANADA SPRINGS INC
VOLSCI CONSTRUCTION CO. INC
WAGG, E.
WENWARD TENNIS SURFACES
WILTEL C(~IUNICATIONS (CANADA)
WSIB
HEROX CANADA LTD.
YMCA
YTV CANADA INC.
199.96
83.59
11.97
45.00
100.00
6,427.66
253.00
1,436.50
14,387.50
3,255.65
142.13
500.00
48.15
22.44
23.87
632.58
10,278.42
56,982.17
157,269.32
143.04
3,366.32
751.06
601.34
179.40
12,371.05
381.51
141.00
11,396.11
566.34
377.66
260.81
989.13
2,370.61
169.70
143.75
51.75
1,037.37
14.00
84,566.93
145.42
500.00
4,176.80
21,667.85
2,415.00
7,500.00
250.00
TAX PAYMENT MADE IN ERROR
SECURITY SYSTEM-CITY HAI~L
OFFICE SUPPLIES-BUS. DEV.
REFUND OF LICENCE FEE
PAYMENT FOR E~'~RTAII~/ENT
PAINT SUPPLIES-VARIOUS
BRONZE PLAQUES-PARKS
SIGNS- CITY LOGO - VARIOUS
PARADE FLOAT-PARKS
CITY FLOAT-HOLDBACK PAYMENT
TRAVEL EXPENSES-MUN WORKS
SERVICE DEPOSIT REFUND
SUBSCRIPTION RENEWAL-CLERKS
PHOTOCOPIERMAINT.-WATER DEPT
HARDWARE SUPPLIES-STREETS
HARDWARE SUPPLIES-STREETS
CATHODIC PROTECTION PROGRAM
ASPHALT PATCHING CONT. - MW
MAY 2000 PREMIUM
MOBILE'RADIO PARTS-FIRE DEPT
ENGINEERING SERVICES-LANDFILL
CONCESSION SUPPLIES-N.F.ARENA
MEIAR~RSHIP FEES-FINANCE
SUBSCRIPTION RENEWAL-FAIRVIEW
CC~lvlISSIONAIRE SERVICES-MUN WKS
PHOTO SUPPLIES-VARIOUS
REIMBURSE UNUSED PFaMIT
CC~vl~ISSIONAIRE SERVICES-MUN WKS
WATER REFUND
TRAVEL EXPENSES-MUN WORKS
BOOK PURCHASE-MAYOR'S
CURB CUTTINGS-VARIOUS AREAS
PROI~0TIONAL PENS-MAYORS OFFICE
FUEL- FIRE DEPT
VEHICLE MAINT.-FIRE DEPT
UNIFORM SHIRTS-FIRE DEPT
MAY 2000 PREMIUM
BOTTLED WATER-H.RESOURCES
WATE1RMAIN REPLACEMENT
TRAVEL EXPENSES-CLERKS
SERVICE DEPOSIT REFUND
CONTRACT SERVICES-CITY HALL
PAYMENTS TO MAY 29/00
SERVICING & RENTAL - VARIOUS
GRANT ALLOCATION-JULY/00
CANADA DAY - 2000
TOTAL
$1,686,583.50
Page 6 of 7
PASSED THIS TW3NTY-SIXTH DAY OF J~NE 2000
E. C. WAGG, CITY CLEP, X
FIRST READING: JUNE 26, 2000.
SECOND READING: JgNlg 26, 2000.
THIRD READING: J~NB 26, 2000.
WAYNE THOMSON, MAYOR
Page 7 of 7
The City of
Niagara Falls
Canada
Corporate Services Department
Finance
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
web site: www.city. niagarafalls.on.ca
Tel: (905) 356-7521
Fax: (905) 357-2016
F-2000-44
June 26,2000
Alderman Wayne Campbell, Chairman
and Members of the Corporate Services Committee
City of Niagara Falls, Ontario
Members:
Re: F-2000-44 - Cancellation, Reduction or Refund of Taxes
Under Section 442 and 443 of the Municipal Act
RECOMMENDATION:
That the cancellation, reduction or refund of taxes on the various accounts per attached summary
be approved and granted to the individuals listed.
BACKGROUND:
Section 442 and 443 of The Municipal Act provides for the cancellation, reduction or refund of taxes
for persons who were overcharged by reason of any gross or manifest error in the preparation of the
Assessment Roll.
Appeals have been received and the Applicants have been notified that the respective matters will
be considered by the Corporate Services Committee this evening. The Provincial Assessment
Department has confirmed that the subject properties were assessed incorrectly in that these
properties had incorrect assessment rates or classifications, structures had been demolished or
removed, duplication of assessments, incorrect size or measurements, change of use, became
exempt, or gross and manifest errors.
The consideration of the committee would be appreciated.
Prepared by:
Taxation Co-ordinator
Approved by:
T. Ravenda
Executive Director of Corporate Services
Recommended by:
K. E. Burden
Director of Finance
Respectfully submitted by:
E.P. Lustig
Chief Administrative Officer
APPLICATION FOR CANCELLATION, REDUCTION OR REFUND OF TAXES
(Pursuant to Section 443 and 442 (1) (a), (b), (c), (d), (e), and (g) of the Municipal Act)
Municipality CITY OF NIAGARA FALLS Assessment Region NIAGARA
I hereby apply for the cancellation, reduction or refund of taxes as set out below and certi~ that the Regional Assessment Commissioner
has verified that the information contained in this application is in accordance with her/his records,
443
443
99001
99-002
99-003
99-004
99-005
99-006
99-008
99-009
99010
99012
99-013
99-014
99-015
99017
99-018
99019
99-020
99-021
99-022
99-023
99024
99-025
99-026
99-027
99028
99-030
99-031
99-032
99-033
99-034
99-035
99-036
Name and Address of AppliCant
City of Niagara Falls, PO Box 1023, Niagara Falls ON L2E 6X5 1997
City of Niagara Falls, PO Box 1023, Niagara Falls ON L2E 6X5 1998
Mark Brian Robidoux, 5301 Third Ave., Niagara Falls ON L2E 4M6 1999
Dorothy Zafeeris in Trust, 6356 Emma St., Niagara Falls ON L2G 4H1 1999
637496 Ontario Inc., PO Box 334, Stn Main, Niagara Falls ON L2E 6T8 1999
Chalet Motor Inn (Niagara) Limited, 5577 Ellen Ave., Niagara Falls ON L2G 3P5 ~999
Min of Transportation, 3rd Floor, 1201 Wilson Ave,, Downsview ON M3M 1 J8 1999
Min of Transportation, 3rd Floor, 1201 Wilson Ave., Downsview ON M3M 1J8 1999
Min of Transportation, 3rd Floor, 1201 Wilson Ave., Downsview ON M3M 1J8 1999
Min of Transportation, 3rd Floor, 1201 Wilson Ave., Downsview ON M3M 1J8 1999
Min of Transportation, 3rd Floor, 1201 Wilson Ave., Downsview ON M3M 1J8 1999
Polish National Union of Canada, 5681 Thomld Stone Rd., Niagara Falls ON L2J 1A1 1999
William &Merry Ann Dwyer, 3373 St. Patdck Ave., Niagara Falls ON L2J 2N4 1999
638836 Ontario Limited, 3521 Portage Rd., Niagara Falls ON L2J 2K5 1999
Lome Bjorgan & Daniele Santin, 6977 Abbey Circle, Niagara Falls ON L2J 3N3 1999
Thomas Joseph Vattovaz, 2800 Mewbum Rd., RR 1 Niagara Falls ON L2E 6S4 1999
James & Sherilyne Wales & Stacey~Spading, 3672 Matthews Dr., Niagara Falls ON L2H 2Y9 1999
Oraxis Holdings Limited, 4414 Portage Rd., Niagara Falls ON L2E 6A5 1999
Samuel & Ruth Strachan, 4667 Portage Rd., Unit 5, Niagara Falls ON L2E 6A9 1999
Loblaw Properties Limited c/o Zehrs Markets, 100 Haoliday Inn Dr., Cambridge ON N3C 2K1 1999
Benison Investments Limited, PO Box 777, Stn Main, Niagara Falls ON L2E 6S5 1999
Benison Investments Limited, PO Box 2156, Niagara Falls ON L2E 6Z3 1999
Mildred & Alexander Bigelow, 5600 Glenholme Ave., Niagara Falls ON L2G 4Y2 1999
Antonio Garofalo, 5493 Hillsdale Ave., Niagara Falls ON L2G 4T8 1999
1254289 Ontario Limited, 5706 Ferry St., Niagara Falls ON L2G 1S7 1999
Leo Armando & Family Enterprises Ltd., 5706 Ferry St., Niagara Falls ON L2G 1S7 1999
Malmer Holdings Ltd., 4 McClure Cres., Niagara Falls ON L2V 4B6 1999
Herbert W. Cowan c/o Jungleland Mini Putt, 5796 Byng Ave., Niagara Falls ON L2G 5E2 1999
Silvio Garofalo & Eugenio Fortino in Trust, 6175 Barker St., Niagara Falls ON L2G 1Y5 1999
1251435 Ontado Limited, 56 Golden Blvd., RR 3 St. Cathadnes ON L2R 6P9 1999
Panoramic Hospitality tnc Trustee, 6732 Oakes Dr., Niagara Falls ON L2G 3W6 1999
M V Colaned Holdings Ltd in Trust, 2125 Fruitbelt Pky., Niagara Falls ON L2E 6S4 1999
Edward & Margaret Wood, 7320 Alex Ave., Niagara Falls ON L2G 7V4 1999
John &Elizabeth Flynn, 7312 Alex Ave., Niagara Falls ON L2G 7V4 1999
Reason for Application
Incorrect Assessment Rate or Classification
Incorrect Assessment Rate or Classification
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by tim, demolition or otherwise
Reduction
Amount
$10,799.26
$7,943.96
$16.86
$444.50
$13,867.73
$438.49
Became exempt
Became exempt
Became exemp~t _.
Became exempt
Became exempt
Damaged by fire, demolition
~9~95
$1,250.13
$1,192.93
$1,214.28
$1,052.10
or otherwise $1,887~75
$0.00
$421.62
$0.00
Damaged by fire, demolition or otherwise
Damaged by._fi_rej_d_e~rn~ol.ition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged___b_y~_fire, de~mo_lition or otherwise
Damaged by fire, demolition or otherwise
Gross or manifest error
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Gross or manifest error
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Gross or manifest error
Gross or manifest error
$640.87
$0.00
$880.95
$82.80
$2,246.91
$526.39
$16,077.47
$16.86
$67.46
$767.35
$497.52
$0.00
$406.92
$134.92
$2,276.76
$34,291.99
$716.76
$0.00
$0.00
Page 1
99-037
99-038
99-039
99-040
99-041
99-042
99-043
99-045
99-046
99-047
99-048
99-049
99-050
99-052
99053
99-054
99-055
99-056
99-057
99-059
99-060
99-061
99-062
99-063
99-064
99-065
99-066
99-067
99-068
99-071
99-072
99-073
99-074
99-075
99-078
99-079
99-080
99-083
99-085
APPLICATION FOR CANCELLATION, REDUCTION OR REFUND OF TAXES
(Pursuant to Section 443 and 442 (1) (a), (b), (c), (d), (e), and (g) of the Municipal Act)
Municipality CITY OF NIAGARA FALLS Assessment Region NIAGARA
Kenneth & Diana Racey, 7304 Alex Ave., Niagara Falls ON L2G 7V4
John & Elizabeth Flynn, 7312 Alex Ave., Niagara Falls ON L2G 7V4
Kenneth & Diana Racey, 7304 Alex Ave., Niagara Falls ON L2G 7V4
Niagara Inn Motel Inc., 7225 Lundy's Lane, Niagara Falls ON L2G 1W3
City of Niagara Falls, PO Box 1023, Niagara Falls ON L2E 6X5
Fox Holdings Limited, PO Box 1010, Stn Main, Niagara Falls ON L2E 7J9
6661 Montrose Rd Property Inc., 152 Santa Barbara PI., Woodbridge ON L4L 8J6
95~'!'!,90ntado Inc., 19 Beard PI., St. Cathadnes ON L2P 2P3
River Realty Development (1976) Limited, PO Box 576, Niagara Falls ON L2E 6V2
Mada Brunetta Estate c/o Ann Tripodi, 4496 Sussex Dr., Niagara Falls ON L2E 6R9
Chicanda Ltd., 7373 Niagara Square Dr., RR2 Niagara Falls ON L2E 6S5
George & Violet Yerich, 8088 Sarah St., Niagara Falls ON L2G 6T5
Harry J. Somerville, 8612 Greenwood St., Niagara Falls ON L2G 6Z6
Ann Maria Baker, 3345 Weaver Rd., RR 3 Niagara Falls ON L2E 6S6
Ronald Morton Brunt, RR 7 Dunnville ON NIA 2W6
Gregory Chisolm, 4855 Lyons Creek Pky., Niagara Falls ON L2E 6S6
Inter-America Leasing Co Inc., 7227 Dorchester Rd., Niagara Falis ON L2G 5V7
City of Niagara Falls, PO Box 1023, Niagara Falls ON L2E 6X5
1140464 Ontario Inc., 6361 Buchanan Ave., Niagara Falls ON L2G 3V9
Niagara Bronze Limited, PO Box 838, Stn Main, Niagara Falls ON L2E 6V6
LaRosa and Cardes Intp Limited, 4615 Buttrey St., Niagara Falls ON L2E 2X4
Adrian Formisano, 4986 Bridge St., Niagara Falls ON L2E 2S5
1162772 Ontario Limited, 2701 Thompson Rd., Niagara Falls ON L2E 6S4
Niagara Hindu Samaj, PO Box 25008, RPO Pen Centre, St. Cathadnes ON L2T 4C4
Susan McCarthy, 4986 McRae St., Niagara Falls ON L2E 1P1
637496 Ontario Inc., PO Box 344, Stn Main, Niagara Falls ON L2E 6T8
Loranzo D'Amico in Trust, 5577 Ellen Ave., Niagara Falls ON L2G 3P5
Chalet Motor Inn (Niagara) Limited, 5577 Ellen Ave., Niagara Falls ON L2G 3P5
Martin Mavies in Trust, 5525 Victoda Ave,, Niagara Falls ON L2G 3L3
Helias Enterprises Limited, 5481 Dunn St., Niagara Falls ON L2G 2N6
Hoco Limited, PO Box 60, 4960 Clifton Hill, Niagara Falls ON L2E 6S8
Fred August & Jody Cargill, 5506 Fraser St., Niagara Falls ON L2E 3C9
Dexter Nielsen in Trust, 3152 Dorchester Rd., Niagara Falls ON L2J 2Z7
Sophia & Walter Pentelich, 5956 Valley Way, Niagara Falls ON L2E 1Y1
Roy & Mary Mitchell, 5049 Portage Rd., Niagara Falls ON L2E 685
607516 Ontario Ltd., 5707 Woodland Blvd., Niagara Falls ON L2G 5K6
Malmer Holdings Ltd., 4 McClure Cres., Thorold ON L2V 486
3414574 Canada Inc., 3888 North Fraser Way #8, Bumaby BC V5J 5H6
Guiseppe & Gilda Gulla c/o 5592 Robinson St., Niagara Falls ON L2G 2A8
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
1999
Gross or manifest error
Gross or manifest error
Gross or manifest error
Damaged by fire, de~_o, lit!on or otherwise
Became exempt
Damaged by fire, demolition or otherwise
Gross or manifest error
Damaged by fira, demolition or otherwise
Became e_xempt
Damaged by fire, demolition or otherwise
Damaged by fire, demoiition or otherwise
Damaged by fira, demolition or otherwise
Damaged by fira, demolition or otherwise
Damaged by ~ra, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
$0.00
$691.47
$666.16
$0.00
$1,281.73
$1,204.80
$269.84
$0.00
$233.81
$593.18
$0.00
$2,850.17
$421.62
$125.46
$54.12
$128.00
1999 Damaged by fire,
1999 Became exempt
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Became exempt
1999 Damaged by firo,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
1999 Damaged by fire,
demolition or otherwise
demoliti~ or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demolition or otherwise
demoiffion or otherwise
demolition or otherwise
$32.25
$8,683.63
$1,146.75
$1,321.44~
$965.79
$132.75
$186.55
$1,081.48
$0.00
$12,405.22
$120.97
$219.84
$580.62
$354.16
$459.10
$252.23
$42.69
$18.39
$263.88
1999 Damaged by fire, demolition or otherwise
1999 Damaged by ~ra, demolition or otherwise
1999 Tax class change (change of use)
1999 Damaged by fire, demolition or otherwise
1999 Damaged by fire, demolition or otherwise
1999 Damaged by fire, demolition or otherwise
1999 Damaged by fire, demolition or otherwise
$83.17
$184.01
$351.74
$179.60
Page 2
99-086
99-087
99-088
99-089
99-090
99-091
99-092
99-093
99-094
99-095
99-096
99-097
99-098
99099
99-102
99-104
99-105
99-106
99-107
99-109
99-110
99-111
99-112
99-115A
99-115B
99-119A
99-119B
99-120A
99-120B
99-122
99-123
99-124
99-129
APPLICATION FOR CANCELLATION, REDUCTION OR REFUND OF TAXES
(Pursuant to Section 443 and 442 (1) (a), (b), (c), (d), (e), and (g) of the Municipal Act)
Municipality CITY OF NIAGARA FALLS Assessment Region NIAGARA
Morse & Son Limited, 5917 Main St., Niagara Falls ON L2G 5Z7 1999
Antonia Varela in Trust, 5993 Main St., Niagara Falls ON L2G 5Z7 1999
Michael & Asunta Pizzi, 6609 Barker St., Niagara Falls ON L2G 1Y9 1999
Douglas & Melissa Hudson, 6699 Dorchester Rd., Niagara Falls ON L2G 5T7 1999
Vincent &Ann Tripodi, 4496 Sussex Dr., Niagara Falls ON L2E 6R9 1999
Violet Kekic, 6289 McLeod Rd., Niagara Falls ON L2G 3E9 1999
527786 Ontado Limited, RR 1, 1959 Fruitbelt Pkwy., Niagara Falls ON L2E 6S4 1999
1238838 Ontario Limited, 4490 Montrose Rd., Niagara Falls ON L2H 1K2 1999
Joseph & Trudy Brazil, 4976 Windgate Dr., Niagara Falls ON L2H 2Z7 1999
LaFarge Canada Inc., Property Manager, 7880 Keele St., 5th FIr., Concord ON L4K 4G7 1999
Anthony Pdmerano, 5100 Dorchester Rd., Unit 510, Niagara Falls ON L2E 7H4 1999
Vommero Enterprises Limited, 5219 Drummond Rd., Niagara Falls ON L2E 6E6 1999
Ekco Canada Inc., PO Box 210, Stn Main, Niagara Falls ON L2E 6T3 1999
Ekce Canada Inc., PO Box 210, Stn Main, Niagara Falls ON L2E 6T3 1999
Niagara Estates Ltd., 55 Catherine St., St. Cathadnes ON L2R 5E9 1999
John Holer Productions Inc c/o Marineland, 7885 Stanley Ave., S., Niagara Falls ON L2E 6X8 1999
138342 Canada Inc., 7885 Stanley Ave., Niagara Falls ON L2E 6X8 1999
Oneida Canada Limited, 8699 Stanley Ave., MR 2, Niagara Falls ON L2E 6X8 1999
Norma Glenney, 8499 Bell Cres., Niagara Falls ON L2G 6Y5 1999
Domenico & Giovannina Scarpino, 7034 Bdan Cres., Niagara Falls ON L2J 3P5 1999
James & Annette Smillie, 8835 Roosevelt St., Niagara Falls ON L2G 7A5 1999
Niagara Parks Commission, PO Box 150, 7400 Portage Rd., Niagara Falls ON L2E 6T2 1999
563272 Ontado Ltd., 5869 Progress St., MR 2, Niagara Falls ON L2E 6X8 1999
Min of Transportation, 3rd Floor, 1201 Wilson Ave., Downsview ON M3M 1J8 1997
Min of Transportation, 3rd Floor, 1201 Wilson Ave., Downsview ON M3M 1J8 1998
John &Elizabeth Flynn, 7312 Alex Ave., Niagara Falls ON L2G 7V4 1997
John &Elizabeth Flynn, 7312 Alex Ave., Niagara Falls ON L2G 7V4 1998
Kenneth &Diana Racey, 7304 Alex Ave., Niagara Falls ON L2G 7V4 1997
Kenneth &Diana Racey, 7304 Alex Ave., Niagara Falls ON L2G 7V4 1998
Dhanraj & Ilakumad Shihora, 4095 McKinless Cres., Niagara Falls ON L2E 7A6 1999
1238848 Ont Inc T/A Hi-Tech Weighing, 6045 Progress St., Niagara Falls ON L2E 6X8 1999
Washington Mills Electro Minerals Corp., 7772 Stanley Ave., Niagara Falls ON L2E 6X8 1999
Italo-Canadian Centennial Club, PO Box 936, Stn Main, Niagara Falls ON L2E 6V8 1999
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Gross or manifest error
Gross or manifest error
Gross or manifest error
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Gross or manifest error
Gross or manifest error
Damaged by fire, demolition or otherwise
Damaged by fire, demolition or otherwise
Tax class change (change of use)
Gross or manifest error
Tax class change (change of use)
Damaged by fire, demolition or otherwise
Became exempt
Gross OF manifest error
Became exempt
Became exempt
Gross or manifest error
Gross or manifest error
Gross or manifest error
Gross or manifest error
Tax class change (change of use)
Tax class change (change of use)
Tax class change (change of use)
Gross or manifest error
$25.37
$322.93
$67.46
$33.73
$153.96
$425.09
$1,855.14
$18,098.14
$84.32
$2,686.92
$75.92
$3,355.91
$701.92
$0.00
$693.36
$316.32
$707.96
$88,649.00
$67.46
$311.91
$219.24
$574.21
$786.07
$1,181.88
$947.79
$803.67
$721.75
$772.15
$695.35
$2,647.91
$2,012.53
$42,776.67
$0.00
TOTAL $311,714.15
Page 3
APPLICATION FOR CANCELLATION, REDUCTION OR REFUND OF TAXES
(Pursuant to Section 443 and 442 (1) (a), (b), (c), (d), (e), and (g) of the Municipal Act)
Municipality CITY OF NIAGARA FALLS Assessment Region . NIAGARA
APPROV~ ~___~~/~
,2000
[*Any individual items not appmved must be struck out and intialed.]
REPORT NO.
F-2000-
Page 4
Corporate Services Department
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
web site: www.city.niagarafatls.on.ca
Tel: (905) 356-7521
Fax: (905) 356-5110
E-mail: travenda@city.niagarafalls.on.ca
June 26, 2000
Tony Ravenda
Executive Director
Alderman Wayne Campbell, Chairman
and Members of the Corporate Services Committee
City of Niagara Fails, Ontario
Members:
HR 2000-04; Computer and Voice Mail Policies
RECOMMENDATION:
THAT the Corporate Services Committee endorse the policies for; Acceptable Use for Intemet
Access and Computer Systems and Acceptable Use for Voice Mail.
BACKGROUND:
A number of the employees and elected officials have computers provided to them with access to
many Internet and computer systems. The attached policy has been drafted by Staff to ensure that
the Internet and available computer systems are used for acceptable business purposes.
The voice mail policy was created in the early 90's when the new Meridian Telephone System was
implemented. At that time, each employee received training and a copy of the policy. However, the
policy was not formerly approved by Council.
Once both policies have been approved, copies of the policies will be circulated to all employees and
elected officials.
Prepared by:
B. Maggs
Manager of Corporate Administration
Respectfully submitted:
E.P. Lustig
Chief Administrative Officer
Recommended by:
T. Ravenda
Executive Director of Corporate Services
S:\Council RepotlsX2OOOXHR 2000-04 Computer and Tclephonc Policics.wlxl
Working Together to Serve Our Community
Finance . Human Resources Information Systems
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable Use
for
Internet Access and
Computer Systems
SECTION 400.34
Policy Statement
The Corporation provides employees and elected officials with access to the Internet and Computer
Systems for business purposes.
Purpose
Access to Internet-related systems enables employees and elected officials to gather information
relevant to the Corporation's business from external sources; and to provide information to
residents, potential residents, businesses and business prospects.
This policy outlines the Corporation's requirements regarding acceptable Internet, Internet
Electronic Mail (E-mail) and computer systems usage.
Scope
This policy applies to all the Corporation's employees and elected officials. For the purposes of
this policy, "employee" means both employees and elected officials. Employees have access to
these systems consistent with the requirements of their job, and are encouraged to use the systems.
"Internet" means all activities undertaken through the Corporation's Internet resources including
electronic mail and browsing external web sites unless otherwise specified.
Access
Electronic mail access via Internet is automatically provided to all employees through the
GroupWise system. Additional approval is not required.
Access to other Internet functions and specific computer systems is determined by the requirements
of the employee's position. It is the responsibility of the Director of each department to assess
employee needs when granting access. Requests for Internet access and computer systems must
be submitted via E-mail to the Manager of Infomhation Systems by the employee's Director. In
the case of elected officials, the request must be approved by the Executive Director of Corporate
Services.
Users may be subject to limitations on their use of Internet-related resources.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable Use
for
Internet Access and
Computer Systems
SECTION 400.34
GENERAL PRINCIPLES
1. Ownership
Corporate provided Internet/Intranet and E-mail privileges, like computer systems and
networks, are considered Corporate resources and are intended to be used for business
purposes only.
Privacy of Communications
Correspondence via Internet E-maR is NOT guaranteed to be private. While network
administration provides a high level of privacy and security on the network, users should
be aware the E-mail messages can be recovered even though deleted by the user.
Management may access user files, including archived materials of present or former
employees without the user's consent for any purpose related to maintaining the integrity
of the network, or the rights of the Corporation or other users or for any other reasonable
purpose.
E-Mail
All messages are to be answered promptly.
E-mail users must empty their mailboxes on a continual basis. This should be done at the
end of the workday if possible.
Data Security
Employees must safeguard their login ID and password from disclosure to any person
except the staff of the Information Systems Division. Users must use their own login ID
and password, are responsible for all activity on their login ID, and must immediately
report any known or suspected compromise of their ID to the Information Systems
Division.
Personal Use
Personal use of systems is authorized within reasonable limits as long as it does not
interfere with or conflict with business use. Employees are responsible for exercising good
judgement regarding the reasonableness of personal use.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable Use
for
Internet Access and
Computer Systems
SECTION 400.34
If an employee receives E-mail that conflicts with any section of this policy, they must
notify the Information Systems Division immediately. The employee or staff from
Information Systems will notify the sender of such E-mail that it is not appropriate and to
cease sending any further such type of E-mail.
Subject to item no. 6 of this policy, individual divisions are responsible for creating
guidelines concerning personal use of Internet-related systems; however, in the absence
of such policies, employees should be guided by departmental policies on personal
telephone use. In case of doubt, employees should contact their supervisor or manager.
Downloading and Installing
Downloading of non-executable files for business use is permitted. These would include
reports, adobe pdf files, information ~yers, etc., from other institutions or government
agencies that may be useful to the Corporation.
Executable software may not be downloaded or installed. This type of software may
contain viruses which could harm the Corporation's network. If such a file is required,
it must be done by the Information Systems Division who will then check the file for any
infection.
Freedom of Information
All electronic documents which are created by or with the Corporation's computers or
network, including Internet related systems, are records for the purposes of the Municipal
Freedom of Information and Protection of Privacy Act and may be a public record for the
purposes for this Act.
Unacceptable Use of Internet-related Systems
Communications and Internet access should be conducted in a responsible and professional
manner reflecting the Corporation's commitment to honest, ethical and nondiscriminatory
business practice.
In furtherance of these goals the following restrictions shall apply:
Employees shall not visit Internet sites that contain obscene, pornographic, hateful or
other objectionable materials; send or receive any material that is obscene or defamatory
or which is intended to annoy, harass or intimidate another person.
· Employees shall not solicit E-mails that are unrelated to business activities.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Employees shall not solicit business for personal gain or profit.
Acceptable Use
for
Internet Access and
Computer Systems
SECTION 400.34
Employees shall not use or permit the use of the Internet or E-mail for any illegal
purpose.
Employees shall not use continuous access technology such as "Push or Pull".
Employees shall not represent personal opinions as those of the Corporation.
Employees shall not upload, download, or otherwise transmit commercial software or any
copyrighted materials belonging to the Corporation, to parties outside of the Corporation.
Employees shall not download or install any executable software.
Employees shall not intentionally interfere with the normal operation of the network,
including the propagation of computer viruses and sustained high volume network traffic
which substantially hinders others in their use of the network.
Employees shall not examine, change, or use another person's files, output, or user name
for which they do not have explicit authorization.
Employees shall not perform any other inappropriate uses identified by Information
Systems staff.
Employees shall not connect unauthorized equipment to the network for any purpose
inconsistent with the business purpose of the Corporation.
Employees shah not deliberately waste computer resources, including but not limited to
bandwidth, disk space, and printer paper.
Employees shall not use the Corporate network to gain unauthorized access to any
computer system.
Education
To promote the efficient use and to avoid misuse of Internet~related features, a copy of this
policy statement will be distributed to all employees having access to Internet-related
systems. Employees are required to familiarize themselves with the contents of this policy.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable Use
for
Internet Access and
Computer Systems
10. Enforcement
SECTION 400.34
The Corporation may monitor employee usage to ensure proper working order, appropriate
use by employees, and the security of Corporate dam.
Depending on the severity of the violation, employees may be subject to disciplinary action
from written warnings (may include loss of access privilege) through to employee
tendnation. The Corporation also retains the right to report any illegal violations to the
appropriate authorities.
11. Amendments
12.
The Corporation may amend this Acceptable Use Policy from time to time as necessary.
All employees with access to Internet-related systems will receive prompt notice of any
amendments.
Disclaimer
The Corporation will not be responsible for any misuse of Corporate Internet-related
systems. Persons found to be misusing the Corporation's Internet-related systems will be
responsible for any costs or damages sustained by the Corporation or a third party and will
be obligated to indemnify the Corporation for any claim against the Corporation by a third
party.
Corporate Services
Human Resources
IntroductiOn
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
SECTION 400.35
This policy is to enhance the use of voice mail and to facilitate processing incoming calls and better
service the public. All voice mail users are to strictly follow this policy and the attached voice mail
users guide which shall form part of this policy.
1. All voice mall users are to ensure that incoming callers have the option of quickly reaching
someone who can assist them.
a. Dial "0" to reach someone to assist the caller.
All incoming callers to a voice mail user must always be able to access someone who
can assist them by pressing "0" on their touch tone phone.
b. Dial "0" option is not to be forwarded to a telephone line with a voice mailbox.
At no time should any caller be transferred to a second voice mail box after pressing
"0" during a voice mail greeting.
2. All voice mall users are to answer all incoming calls when they are in their office.
a. Voice mail users that are in their offices or work area are not permitted to forward
their phone to voice mail unless an urgent matter needs attention.
b. If such an urgent matter occurs, their greeting must have the press "0" option in their
voice mail greeting and if possible the person should forward their phone to someone
who can take their calls.
Personal greetings are to be updated as necessary
a.
Voice mail users must leave a suitable greeting as situations require. This is
particularly required for those persons who are frequently away from their offices or
work areas. The personal greeting should be courteous and provide the caller with
as much information as possible about then the voice mail user is expected to return
the voice mail calls. See the attached User's Guide under the section for greeting
options.
Voice mail users must revise their greetings when they remm to their offices or work
areas. This practice establishes correct expectations as to when a reply is to be
expected.
,
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
SECTION 400.35
Upon returning to their offices or work areas, voice mail users must check their phones for
voice mail messages that have been received. ALL messages are to be answered
promptly.
Voice mail users must empty their mailboxes on a continual basis. This should be done
at the end of the workday if possible.
All new users of voice mall must be trained on the proper and acceptable use of the voice
mall system. Established voice mall users are to be re-trained as required if there are areas
of usage that need to be updated or re-emphasized.
Voice mall users who violate any part of the approved Voice Mall Policy on a continual basis
will have their voice mall privileges revoked.
VOICE MAIL USERS GUIDE
Voice Mail Etiquette
Any organization that understands the needs of its callers will answer calls in a manner that
is most efficient, effective and pleasant for those callers.
When the first contact with an organization is by telephone, the way in which the phone is
answered will form the caller's first impression of the organization. That first impression
may come from a voice mail box.
A proper etiquette approach places a high value on making a good first impression. The
following rules are designed to achieve this first impression:
1. The first priority is to have a person answer the call.
2. The voice mall system will answer when the voice mail user is either on the phone,
or away from the desk or if there is no one available to take the call. Certain
Departmental situations may be set up so that a secretary or receptionist will be
available to answer calls.
3. It is essential to provide a concise greeting and immediate options for callers to the
voice mall box.
The rules of professional, courteous communications always apply. Voice mail etiquette also
requires specific skills in addition to those used for basic telephone answering.
Corporate Services
Human Resources
VOICE MAIL USERS GUIDE ....
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
SECTION 400.35
Voice mail etiquette requires that the voice mail users think of the caller who reaches their
voice mail box. The following questions must be considered.
1. What does the caller hear?
2. What options do callers have if they do not want to leave a message?
3. Can callers leave a message with confidence that it will be returned?
4. Will callers know when to expect a return call?
This Voice Mall Users Guide is designed to answer these questions and provide callers with
a professional, efficient, effective and pleasant communications system.
Overview
Voice mall is a powerful communications tool. It can enhance the personal effectiveness and
productivity of the voice mall user. It is more than just an answering machine as it improves
communications. All voice mail users have been issued a comprehensive Meridian Mail
Voice Messaging Users Guide. This guide should be reviewed and consulted for more detail
and explanation. The following short users guide is for quick reference.
When used properly, voice mail can:
1. create and strengthen the users professional image
2. process calls more effectively
3. improve communications with hard to reach people
4. save time by managing calls
5. build and enhance good relationships with the public and colleagues
Standard Greeting for all voice mail users
All voice mail users must always have a personal greeting in accordance with the standard
list of greetings contained in this guide. All callers must be allowed to press "0" during the
greeting to reach someone for immediate assistance. An extended absence greeting must be
used for situations where the voice mail user is to be away from the office of work area for
¼ day or more.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
VOICE MAIL USERS GUIDE
SECTION 400.35
4. Transferring a call to a voice mail box
A caller who has reached a receptionist or secretary may request to leave a message in a
voice mail user's voice mail box. This can be done by following this example:
Receptionist: Good morning, Finance Division, Mr. Dollars office, may I help you?
Caller:
Good morning, may I speak to Mr. Dollar please.
Receptionist:
Mr. Dollar is in a meeting this moming and is expected back in the
office after 1:00 p.m. May I take a message for him or would you
prefer to leave a message in his voice mail?
Caller:
Yes, I would like to leave a message in his voice mail.
Receptionist: One moment please, and I will transfer you.
At this point the receptionist will press the conference button and then press 7002, the
internal message will say "express messaging, to mailbox?..." the receptionist will press the
correct four digit extension and then listen to make sure the message has started, the
receptionist will then press the extension button on his/her phone where the caller is waiting
and say to the caller, "you are now connected to Mr. Dollar' s voice mail." The receptionist
then hangs up the phone.
Express Messaging
Express messaging is a feature that allows callers to leave a voice message without
disturbing the person being called. By using this feature, the person being called will not
hear a ring on their phone but will see the message waiting light flashing and the black arrow
next to the message key on the phone pad will also be flashing.
To use this feature press 7002. The internal prompt will say, "express messaging to
mailbox?..." At this point press the extension, followed by the # sign, of the person
you are trying to reach and you will automatically be connected to their voice mail
box.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
VOICE MAIL USERS GUIDE ..........
SECTION 400.35
6. Outside Access to Your Voice Mail Box
When voice mail users are away from their office or work area they can access their voice
mall box and use it in the same manner as if they were using their own phone. Voice mail
users can retrieve their messages, change their passwords and greetings and perform all of
the regular functions of the voice mail system.
To use this feature, if the voice mall user is away from the building, they would dial
the city hall number 356-7521 and when the automated message begins, press 7000.
The intemal prompt will say, "meridian mail, mailbox?...". At this point press your
own extension number followed by the # sign. The intemal prompt will then say
"password?" Enter your password and use your voice mail as normal.
If the voice mall user is in the building but away from their office or work area they
can use any system phone to access their voice mail by simply pressing 7000 and
follow the above steps.
7. Quick Access Feature
To quickly leave a message in a voice mail box without listening to the entire message, press
"5" as soon as the message begins. Please note that by doing this you may miss important
information such as the fact that the person you are calling may be away from the office on
vacation or for other reasons and they will not be able to return your message until they
retum.
8. Personal Verification
The personal verification feature is usually done only once by a voice mail user. It allows
the system to identify you and your department to incoming callers.
To record a personal verification, enter into your voice mail in the usual way and
then press 89, the prompt will say either, "the personal verification is...(person's
name and department" or "there is no name for personal verification of mail box
(number)". If the second message is heard or if you wish to change the personal
verification, press "5", wait for the tone and then clearly speak your name and
department. At this point press the # sign to stop the recording. The system prompt
will then say, "the personal verification is (name and department).
2. At this point hang up the phone or go to another system feature.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
SECTION 400.35
VOICE MAIL USERS GUIDE
9. Changing the Password
The voice mail system uses requires a password so that unauthorized users do not listen to
messages or access the system in an undesired manner. The maximum time that one
password can be used is three months. It is desirable to change your password more
frequently so that the use of your voice mall box by unauthorized persons can be prevented.
To change your password, enter into your voice mall in the usual way and then press
84. The system prompt will say, "Password change; please enter your new password,
followed by the number sign."
Enter a password that is between four and sixteen digits (numbers) in length and then
press the # sign.
The system prompt will then say, "Please enter your new password again, followed
by the number sign."
,
Re-enter your new password, followed by the # sign. If you have incorrectly re-
entered the wrong password, the system prompt will say, "<Beep>, The passwords
do not match. Leaving password change."
If you have successfully re-entered your new password, the system prompt will then
say, "To confirm the change, please enter your old password, followed by the number
sign."
If you have entered the incorrect old password, the system prompt will say, "<Beep>.
You have incorrectly entered your old password. Your password has not been
changed. Leaving password change."
Note: this is a security feature so that someone else cannot change your password.
At this point with your password changed you can hang up or go on to another
system feature.
10. The Voice Mail Greeting
The voice mail greeting is a very important part of the system. It tells callers that they can
reach someone immediately and if they so desire to leave a message. The list of standard
greetings is attached to this guide. It is important to use these greetings so that callers will
be familiar with the same greeting(s) from all voice mail users.
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
SECTION 400.35
VOICE MAIL USERS GUIDE .............................................. _- ........
To record your greeting, enter into your voice mail in the usual way and press 82.
The system prompt will say, "For external greeting press 1. For your internal
greeting press 2."
Enter the appropriate number; either; "1" or "2". The system prompt will say,
"(External/Internal) greeting. To review the greeting press 2. To re-record it, press
5. To exit press 4."
3. Press "5", Wait for the tone and then speak. (Use the standard greeting(s).)
When you have finished speaking, press the # sign to stop the message. The system
prompt will say, "Recording stopped."
To check the greeting you have just recorded, press 2. The system prompt will say,
"Start of greeting'...the greeting will be heard...and then the system prompt will say,
"End of greeting."
6. To re-record your message if necessary follow the above steps.
11. Standard Greeting
1. Greeting # 1: When voice mail user is in the office or work area.
"Hello, this is Jane Doe of the Finance Department. I am in the office today, but am unable
to take your call. If you need immediate assistance please press 0 on your touch tone phone
and someone (name if possible) will assist you. Otherwise, please leave your name,
telephone number and a detailed message and I will return your call as quickly as possible."
2. Greeting #2: When voice mail user is away all day.
"Hello, this is Jane Doe of the Finance Department. I am away from the office all day today
and will retum to the office tomorrow (or Monday if today is Friday), the 20th of October
(state actual date). If you need immediate assistance please press 0 on your touch tone phone
and someone (name if possible) will assist you. Otherwise, please leave your. name,
telephone number and a detailed message and I will retum your call tomorrow (or Monday
if today is Friday)."
Corporate Services
Human Resources
Date Effected
June 26, 2000
Last Revised
June 26, 2000
Acceptable
Use for
Voice Mail
VOICE MAIL USERS GUIDE
SECTION 400.35
3. Greeting #3: When voice mail user is away for part of the day.
"Hello, this is Jane Doe of the Finance Department. I am in the office today but have a
meeting scheduled from 8:30 a.m. to 12:00 noon. If you need immediate assistance please
press 0 on your touch tone phone and someone (name if possible) will assist you. Otherwise,
please leave your name, telephone number and a detailed message and I will return your call
later today. (Or tomorrow morning if you will be late returning to the office).
Greeting #4; When voice mail user is on an extended absence such as vacation.
"Hello this is Jane Doe of the Finance Department. I am away from the office and will be
returning on July 8th. If you need immediate assistance please press 0 on your touch tone
phone and someone (name if possible) will assist you. Otherwise, please leave your name,
telephone number and a detailed message and I will return your call when I return to the
office.